Frequently Asked Questions

Standard shipping takes 12–20 business days. Express shipping with guarantee takes 7–12 business days. You'll receive a tracking number once your order ships.

Yes! Standard shipping is completely free on all orders to Canada. We also offer Express Shipping with Guarantee for $4.95 if you need it faster.

We offer a 30-day return window from the date of delivery. Items must be unused and in original condition. Contact us at contacto@shopveralo.com to initiate a return.

Once your order ships, you'll receive an email with your tracking number. You can use it to track your package directly on the carrier's website.

Yes! All our hair removal tools are designed to be gentle and painless, suitable for sensitive skin. No chemicals, no heat — just smooth results.

We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are secure and encrypted.